Aaron Anderson
English Teacher
Santo Domingo
Summary
Seasoned professional with 15+ years of experience in the field of logistics working as a bus driver for tour companies and local government with an emphasis on ensuring top-notch customer service and always maintaining road safety. Equipped with certifications for teaching English as a foreign language and aspiring to advance a career in the field, willing to relocate if necessary. Possess significant experience as a call centre agent with flawless communication skills and a powering command over English and Spanish.
Overview
2025
2025
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Delivery Driver
Plant Hire
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Professional Tour Bus Driver
Big Bus Tours
03.2012 - Current
- Operate tour buses on a regular basis and check condition of vehicle before embarking on a trip, including ensuring clean and hygienic interior for an outstanding customer experience
- Assist elderly and specially abled individuals with boarding and leaving vehicle
- Sell tickets and validate vouchers and coupons along with addressing customer complaints and concerns with finding quick and appropriate solutions
- Maintain a log of mileage, times and incidents and prepare routes and pick up points
- Control tour guide language systems
- Converse with customers facing difficulty in English communication in Spanish to ease travel experience
- Consistently achieved the number one spot on the Green Road system, a metric to measure driving skills, achieving gold, silver and bronze medals for Green Road and won a £20 Amazon voucher
Call Centre Agent
Concentrix
11.2020 - 09.2021
- Received calls for a hotel reservation process (inbound)
- Communicated in English for customers in a Spanish dominated region
- First employee to complete training with outstanding results
- Utilized exceptional coaching skills to improve team output and performance by 25%
Bus Driver
London Central
01.2002 - 12.2011
- Operated tour buses on a regular basis and check condition of vehicle before embarking on a trip, including ensuring clean and hygienic interior for an outstanding customer experience
- Assisted elderly and specially abled individuals with boarding and deboarding vehicle
- Sold tickets and validate vouchers and coupons along with addressing customer complaints and concerns with finding quick and appropriate solutions
- Maintained a log of mileage, times and incidents and prepare routes and pick up points
- Controlled tour guide language systems
- Reported operational defects to immediate supervisors
- Performed minor repairs on vehicles from time to time
Education
GCSE or equivalent - Electronics Servicing
Lewisham College
Lewisham LondonBTEC - Music
Lewisham College
NVQ - Business Administration
Vauxhall College
Vauxhall LondonSkills
- Road Safety
- Commercial Vehicle Driving
- English Communication
- Customer Service
- Problem Resolution
- Record Maintenance
- Teamwork and collaboration
Certification
TEFL - Teaching English as a Foreign Language, #TEFLUK-FEEBD5AA, The TEFL Institute, London, UK
Timeline
Call Centre Agent
Concentrix
11.2020 - 09.2021
Professional Tour Bus Driver
Big Bus Tours
03.2012 - Current
Bus Driver
London Central
01.2002 - 12.2011
TEFL - Teaching English as a Foreign Language, #TEFLUK-FEEBD5AA, The TEFL Institute, London, UK
30-hour IELTS course, 12/31/22
Delivery Driver
Plant Hire
GCSE or equivalent - Electronics Servicing
Lewisham College
BTEC - Music
Lewisham College
NVQ - Business Administration
Vauxhall College
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