Aaron Anderson
London
Summary
Seasoned professional with 15+ years of experience in the field of logistics working as a bus driver for tour companies and local government with an emphasis on ensuring top-notch customer service and always maintaining road safety. Equipped with certifications for teaching English as a foreign language and aspiring to advance a career in the field, willing to relocate if necessary. Possess significant experience as a call centre agent with flawless communication skills and a powering command over English and Spanish.
Overview
23
23
years of professional experience
2
2
Certifications
Work History
Bus Driver
Big Bus Tours
03.2012 - Current
- Operate tour buses on a regular basis and check condition of vehicle before embarking on a trip, including ensuring clean and hygienic interior for an outstanding customer experience
- Assist elderly and specially abled individuals with boarding and deboarding vehicle
- Sell tickets and validate vouchers and coupons along with addressing customer complaints and concerns with finding quick and appropriate solutions
- Maintain a log of mileage, times and incidents and prepare routes and pick up points
- Control tour guide language systems
- Converse with customers facing difficulty in English communication in Spanish to ease travel experience
- Consistently achieved the number one spot on the Green Road system, a metric to measure driving skills, achieving gold, silver and bronze medals for Green Road and won a £20 Amazon voucher.
Call Centre Agent
Concentrix
11.2020 - 09.2021
- Received calls for a hotel reservation process (inbound)
- Communicated in English for customers in a Spanish dominated region
- First employee to complete training with outstanding results
- Utilized exceptional coaching skills to improve team output and performance by 25%.
Bus Driver
London Central
01.2002 - 01.2011
- Operated tour buses on a regular basis and check condition of vehicle before embarking on a trip, including ensuring clean and hygienic interior for an outstanding customer experience
- Assisted elderly and specially abled individuals with boarding and deboarding vehicle
- Sold tickets and validate vouchers and coupons along with addressing customer complaints and concerns with finding quick and appropriate solutions
- Maintained a log of mileage, times and incidents and prepare routes and pick up points
- Controlled tour guide language systems
- Reported operational defects to immediate supervisors
- Performed minor repairs on vehicles from time to time.
Education
GCSE or equivalent - Electronics Servicing
Lewisham College
Lewisham, UKBTEC - Music
Lewisham College
Lewisham, UKNVQ - Business Administration
Vauxhall College
London, UKSkills
Road Safetyundefined
Certification
TEFL - Teaching English as a Foreign Language, #TEFLUK-FEEBD5AA, The TEFL Institute, London, UK
Languages
Spanish
Upper intermediate (B2)
English
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Location
RemoteImportant To Me
Work from home optionCareer advancementPersonal development programsWork-life balanceTimeline
Call Centre Agent
Concentrix
11.2020 - 09.2021
Bus Driver
Big Bus Tours
03.2012 - Current
Bus Driver
London Central
01.2002 - 01.2011
GCSE or equivalent - Electronics Servicing
Lewisham College
BTEC - Music
Lewisham College
NVQ - Business Administration
Vauxhall College
TEFL - Teaching English as a Foreign Language, #TEFLUK-FEEBD5AA, The TEFL Institute, London, UK
30-hour IELTS course (exp. 2022 end)
Similar Profiles
Leslie FloresLeslie Flores
Costumer Service Representative at Big Bus ToursCostumer Service Representative at Big Bus Tours
DANIEL SMITHDANIEL SMITH
Bus Operator at Big Bus ToursBus Operator at Big Bus Tours
Miguel FleitesMiguel Fleites
Controller / Supervisor / Customer Service at Big Bus ToursController / Supervisor / Customer Service at Big Bus Tours