Summary
Work History
Education
Skills
Software
Interests
Timeline
Overview
BusinessAnalyst
Susana Elizabeth  Santos Henriquez

Susana Elizabeth Santos Henriquez

Advertising
Republica Dominicana,Santo Domingo

Summary

Results-driven Agent bringing progressive background in Customer Services environments. Natural leader and problem-solver with exceptional skills in customer relations, administration and scheduling. Manages competing priorities with organized and resourceful approaches.

Creative and self-directed event coordinator with over 9 years of experience creating strategic alliances with organizational leaders to align with and support key business initiatives for on-time, under-budget event completion. Organized and ambitious planner with expertise in managing costs and budgets while establishing partnerships with vendors for optimal savings. Customer-oriented time manager and decisive leader.

Work History

Event Planner

Susil Decorations
Republica Dominicana , Santo Domingo
07.2011 - Current
  • Performed event coordination for larger parties and gatherings.
  • Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
  • This is my own business.

Agent Services Representative

Advensus
Republica Dominicana , Santo Domingo
04.2018 - 08.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Agent Services Representative

Primetel
Republica Dominicana , Santo Domingo
08.2019 - 01.2022
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Customer Retention Agent

ERC
Republica Dominicana , Santo Domingo
01.2020 - 08.2021
  • Educated customers about billing, payment processing and support policies and procedures.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Education

Bachelor of Arts - Public Relations, Advertising, And Applied Communication

Universidad Autonoma De Santo Domingo
Santo Domingo
08.2013 - 12.2021

Flight Attendant - Aviation

Inter Aviation Services (IASCA)
Santo Domingo
04.2020 - 05.2021

Associate of Arts - Arts

Bellas Artes
Santo Domingo
01.2013 - 12.2015

Skills

    Planning and Organization

Wedding trends proficiency

Client relations

Report preparation

Complaint resolution

Technical Support

Creative problem solving

Software

Office managment

Interests

Piano, Guitar, foreing language as: portuguese, french, chinese

Timeline

Flight Attendant - Aviation

Inter Aviation Services (IASCA)
04.2020 - 05.2021

Customer Retention Agent

ERC
01.2020 - 08.2021

Agent Services Representative

Primetel
08.2019 - 01.2022

Agent Services Representative

Advensus
04.2018 - 08.2022

Bachelor of Arts - Public Relations, Advertising, And Applied Communication

Universidad Autonoma De Santo Domingo
08.2013 - 12.2021

Associate of Arts - Arts

Bellas Artes
01.2013 - 12.2015

Event Planner

Susil Decorations
07.2011 - Current

Overview

19
19
years of professional experience
12
12
years of post-secondary education
1
1
Language
Susana Elizabeth Santos HenriquezAdvertising