Stephen Ieraci
Staten Island,NY
Summary
Skilled Business Systems Analyst with record of success breaking down and improving business systems. Collaborates well to test, implement, refine and enhance systems and meet current and expected business needs. Excellent research, reporting and communication strengths developed over a 5-year career.
Overview
6
6
years of professional experience
1
1
Certification
Work History
BUSINESS ANALYST
Centeva LLC
01.2020 - Current
- Interacted with internal customers to understand business needs and translate into requirements and project scope
- Performed gap analysis to identify areas of improvement
- Conducted interviews with key business users to collect information on business processes and user requirements
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement
- Executed analysis of risks and identified risk mitigation strategies
- Trained business personnel in use of systems
- Created and maintained standard operating procedures governing system functions and features.
SYSTEMS ANALYST
Good Shepherd Services
02.2019 - 07.2019
- Performed system analysis, documentation, testing, implementation, and user support for Learning Management System platform
- Developed flowcharts and diagrams to describe and layout logical operational steps
- Resolved or escalated problem tickets to resolve user issues
- Resolved malfunctions with systems and programs through troubleshooting
- Monitored tasks of employees to assess information processing and performance to gauge business functions and inefficiencies
- Improved Learning Management system by adding new features and infrastructure, enhancing end-user experience
- Defined business goals to determine systems requirements
- Participated in requirements meetings and data mapping sessions to understand business needs
SYSTEMS ANALYST
Mizuho America Inc
04.2018 - 01.2019
- Created and maintained standard operating procedures governing system functions and features
- Collected, defined, and analyzed business requirements
- Resolved malfunctions with systems and programs through troubleshooting and re- configuration
- Presented business leaders with cost-benefit and return-on-investment estimations to drive project planning and execution
- Developed HR Business Process tracking system to drive process improvement needs
- Resolved or escalated problem tickets to resolve user issues
- Corrected any data entry error to prevent later issues such as duplication or data degradation
- Produced monthly Completion and Gap reports using advanced Excel spreadsheet functions
- Developed database objects, including tables, views and materialized views using
- SQL
Web Developer Intern
Absolute Plus Corp
11.2017 - 04.2018
- Collaborated with clients from concept through final delivery of product or service
- Directed onsite training for business users to maximize productivity
- Implemented company policies, technical standards for preserving integrity and security of data
- Recommended network security standards to management
- Aligned office departments and increased inter-department communication and data sharing
- Provided continued maintenance and development of bug fixes and patch sets for existing web applications
- Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff
- Consistently met deadlines and requirements for all production work orders
Education
Bachelor of Science - Information Systems & Informatics
College of Staten Island of The City University of New York
Staten Island, NY2018
Skills
- Environmental Sampling & Testing
- Data Extraction & Analysis
- Course Design and Optimization
- Training Method Development
- Business Process Improvement
- Scrum Methodology
- Cornerstone
- Power Automate
- Success Factors
- Workday
- MicroStrategy
- AWS
Certification
Scrum Master Certification SSGI - 12/15/23
Timeline
BUSINESS ANALYST
Centeva LLC
01.2020 - Current
SYSTEMS ANALYST
Good Shepherd Services
02.2019 - 07.2019
SYSTEMS ANALYST
Mizuho America Inc
04.2018 - 01.2019
Web Developer Intern
Absolute Plus Corp
11.2017 - 04.2018
Bachelor of Science - Information Systems & Informatics
College of Staten Island of The City University of New York
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