Samantha Felix
Santo Domingo,D. R.
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Flight Attendant
Arajet Airlines
08.2022 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to all our regulations.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Costumer Service Agent
Advensus
04.2018 - 09.2019
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Adapted to new applications and maintained knowledge of current technologies.
Sales Representative
Convergys
10.2017 - 09.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Certification - Flight Attendance
Aero Iasca
Santo Domingo, Dominican Republic03.2022
High School Diploma -
Politécnico Virgen De La Altagracia
Santo Domingo Este, Dominican Republic09.2015
Diploma - Marketing
Politécnico Virgen De La Altagracia
Santo Domingo Este, Dominican Republic09.2015
Skills
- Strong Work Ethic
- Reliability and punctuality
- Social media knowledge
- Cultural Awareness
- Patience and Tolerance
- Ethical judgment
- Attention to Detail
- Microsoft Office
- Critical Thinking
- Stress Tolerance
- Google Drive
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Flight Attendant
Arajet Airlines
08.2022 - Current
Costumer Service Agent
Advensus
04.2018 - 09.2019
Sales Representative
Convergys
10.2017 - 09.2018
Certification - Flight Attendance
Aero Iasca
High School Diploma -
Politécnico Virgen De La Altagracia
Diploma - Marketing
Politécnico Virgen De La Altagracia
Similar Profiles
Raúl SaldañaRaúl Saldaña
VP of IOCC and Ground Operations at ArajetVP of IOCC and Ground Operations at Arajet
Juan LIZARRAGA SAMANEZJuan LIZARRAGA SAMANEZ
Captain 737 Max 8 at ARAJETCaptain 737 Max 8 at ARAJET
Shalu SharmaShalu Sharma
Customer Service Representative Team Lead at Flair Airlines/ Porter AirlinesCustomer Service Representative Team Lead at Flair Airlines/ Porter Airlines