Samantha Felix
Santo Domingo,D. R.
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Flight Attendant
Arajet Airlines
Sto. Dgo. Dominican Republic
08.2022 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to all our regulations.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Costumer Service Agent
Advensus
Sto. Dgo. Dominican Republic
04.2018 - 09.2019
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Adapted to new applications and maintained knowledge of current technologies.
Sales Representative
Convergys
Sto. Dgo. Dominican Republic
10.2017 - 09.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Certification - Flight Attendance
Aero Iasca
Santo Domingo, Dominican Republic03.2022
High School Diploma -
Politécnico Virgen De La Altagracia
Santo Domingo Este, Dominican Republic09.2015
Diploma - Marketing
Politécnico Virgen De La Altagracia
Santo Domingo Este, Dominican Republic09.2015
Skills
- Strong Work Ethic
- Reliability and punctuality
- Social media knowledge
- Cultural Awareness
- Patience and Tolerance
- Ethical judgment
- Attention to Detail
- Microsoft Office
- Critical Thinking
- Stress Tolerance
- Google Drive
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Flight Attendant
Arajet Airlines
08.2022 - Current
Costumer Service Agent
Advensus
04.2018 - 09.2019
Sales Representative
Convergys
10.2017 - 09.2018
Certification - Flight Attendance
Aero Iasca
High School Diploma -
Politécnico Virgen De La Altagracia
Diploma - Marketing
Politécnico Virgen De La Altagracia