Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Samantha Felix

Santo Domingo,D. R.

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Flight Attendant

Arajet Airlines
08.2022 - Current
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to all our regulations.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.

Costumer Service Agent

Advensus
04.2018 - 09.2019
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Adapted to new applications and maintained knowledge of current technologies.

Sales Representative

Convergys
10.2017 - 09.2018
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Education

Certification - Flight Attendance

Aero Iasca
Santo Domingo, Dominican Republic
03.2022

High School Diploma -

Politécnico Virgen De La Altagracia
Santo Domingo Este, Dominican Republic
09.2015

Diploma - Marketing

Politécnico Virgen De La Altagracia
Santo Domingo Este, Dominican Republic
09.2015

Skills

  • Strong Work Ethic
  • Reliability and punctuality
  • Social media knowledge
  • Cultural Awareness
  • Patience and Tolerance
  • Ethical judgment
  • Attention to Detail
  • Microsoft Office
  • Critical Thinking
  • Stress Tolerance
  • Google Drive

Languages

Spanish
Native language
English
Advanced
C1

Timeline

Flight Attendant

Arajet Airlines
08.2022 - Current

Costumer Service Agent

Advensus
04.2018 - 09.2019

Sales Representative

Convergys
10.2017 - 09.2018

Certification - Flight Attendance

Aero Iasca

High School Diploma -

Politécnico Virgen De La Altagracia

Diploma - Marketing

Politécnico Virgen De La Altagracia

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Samantha Felix